If the person who passed away was a wireless user on your account, we may adjust installment agreement charges for the associated wireless line.If the account owner passed away, we may adjust all installment agreement charges for all wireless lines on the account.We won’t charge early termination fees or other cancellation fees on the deceased person’s line of service.Here’s what to know about managing a deceased loved one’s line or account: If someone close to you has passed away, and you have the required info, you have options to close their account, keep the same mobile number under a different AT&T account, or transfer the number to another provider. ![]() We want to help you make changes to their account as quickly as possible, so you can attend to other matters. Manage account for a deceased loved oneLosing a loved one is never easy. Cancel service or remove a lineFind out how to cancel service or remove a line from your account. With both options, you may be able to transfer an eligible number to us. You can also bring your own phone to AT&T. Add a new line of service for current AT&T wireless customersLearn how to buy a new phone and add a new line to your wireless account. If you’re interested in suspending your wireless account due to military service, learn how to hold or cancel service for a U.S. You’re still responsible for any monthly rate plan fees, add-ons, and installment plans. Suspend service for one or more linesWhen you suspend service for a line or lines on your account, your wireless service is placed in an inactive status. Learn how to request a transfer of billing responsibility. Transfer billing responsibilityYou can transfer billing responsibility for an existing line of service on your AT&T wireless account to someone else, or you can request that someone transfer billing responsibility of a line on their AT&T wireless account to you. Update an address or contact numberIf you move, you may need to update your place of primary use or your billing address for wireless service. ![]() Or, learn how to update your wireless Caller ID display name. Change the name on your accountTo change the name on your account due to marriage, divorce, or other reasons, call us at 800.331.0500.
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